Privacy Policy

Here's where your data goes and why we need it:

• Running your membership: Processing payments, scheduling classes, managing your account - the day-to-day stuff
• Keeping you informed: Class updates, schedule changes, new programs, special challenges. We won't spam you with random crap, just the good stuff
• Personalizing your training: Your coaches use your info to design programs that actually work for YOUR body and goals, not some cookie-cutter BS
• Safety first: Health info helps us modify exercises when needed and react fast if there's an emergency
• Legal compliance: Gotta follow Canadian privacy laws and business regulations - it's boring but necessary
• Improving our services: We look at attendance patterns and feedback to figure out what's working and what needs tweaking

Bottom line: we use your info to make your experience at the academy better, safer, and more effective. That's it.

We don't sell your info. Period. But we do share it with a few trusted partners who help us run things:

• Payment processors: Companies like Stripe or Square that handle the financial transactions securely
• Email service providers: For sending out newsletters and updates (you can unsubscribe anytime, no hard feelings)
• Cloud storage: We use secure servers to store your data - way safer than filing cabinets
• Insurance companies: Only if there's an injury claim or legal requirement
• Legal authorities: If the law says we have to - court orders, that kind of thing

Everyone who touches your data signs agreements promising to keep it locked down tight. And our staff? They only see what they need to do their jobs. Your personal trainer doesn't need access to your credit card info, y'know?

Important: If you post something in our private Facebook group or other community spaces, that's on you. We can't control what other members do with public posts.

Security's not just about having strong passwords (though yeah, we use those too). Here's what we've got in place:

• SSL encryption: All data sent between your browser and our servers is encrypted - that's why you see the little lock in your address bar
• Secure servers: We use Canadian data centers with physical and digital security measures
• Limited access: Only staff who absolutely need your info can access it, and everything's logged
• Regular updates: We keep our systems patched and up-to-date against new threats
• Payment security: We don't actually store your full credit card numbers - that's handled by PCI-compliant payment processors

Real talk though: nothing's 100% hacker-proof. We do our absolute best, but if there's ever a breach, we'll let you know immediately and tell you exactly what happened and what we're doing about it. No corporate cover-up BS.

We're not gonna hoard your info forever like some digital pack rat. Here's the breakdown:

• Active members: We keep everything current while you're training with us
• After you leave: We'll hold onto your basic info for about 7 years - that's what Canadian tax and business laws require
• Health records: Kept for 7 years after your last visit, in case there's any medical or legal stuff that comes up
• Marketing emails: We'll stop sending these as soon as you unsubscribe, though the system might take a few days to update
• Financial records: Payment history sticks around for 7 years for accounting and tax purposes

If you want us to delete your stuff sooner, just ask. We'll do what we can within legal limits - some things we gotta keep by law, but anything else? Gone.

It's YOUR data, so you've got rights. Here's what you can do:

• Access your info: Wanna see what we've got on file? Just ask and we'll send you a copy
• Correct mistakes: If something's wrong, let us know and we'll fix it ASAP
• Delete your data: Request deletion and we'll wipe what we can (except stuff we legally have to keep)
• Opt-out of marketing: There's an unsubscribe link in every email, or just tell us to stop
• Restrict processing: You can ask us to limit how we use certain info
• Data portability: Want your data to take somewhere else? We'll give it to you in a readable format
• Withdraw consent: If you gave us permission for something specific, you can take it back anytime

To exercise any of these rights, email us at info@lumarethstormborn.info or call (604) 555-0187. We'll handle it within 30 days.

Yeah, we use cookies - and not the chocolate chip kind. These are tiny files that help our website remember you:

• Essential cookies: Make the site actually work - login sessions, shopping cart, that stuff. Can't really turn these off or the site breaks
• Analytics cookies: Help us see which pages people visit, how long they stay, where they click. It's anonymous data that helps us improve things
• Marketing cookies: Track whether our ads are working. These are optional and you can block 'em

Most browsers let you control cookies through settings. Just know that blocking everything might make some features wonky.

We also use Google Analytics to understand website traffic. Google has their own privacy policy - it's separate from ours but we only let them see anonymous usage data, nothing personally identifiable.

If you're under 18, we're gonna need your parent or guardian's permission before you can sign up. That's the law and it makes sense - parents should know what their kids are getting into, especially with intense combat training.

For minors, we collect the same type of info but we also need:

• Parent/guardian contact information
• Signed consent forms
• Additional emergency contacts

Parents can access, update, or request deletion of their kid's information anytime. We take extra care with minors' data and only share it with staff directly involved in their training.

We've got security cameras in common areas (not the changerooms, don't worry) for safety reasons. That footage is kept for about 30 days then deleted unless there's an incident.

Sometimes we take photos or videos during classes for social media, marketing, or to show your form during training. Here's the deal:

• We'll always ask permission before using your image publicly
• You can say no without any issues - nobody's gonna be weird about it
• If you change your mind later, just tell us and we'll take it down
• Training videos for form correction are only seen by you and your coach

If you see yourself in a photo on our social media and want it removed, shoot us a message. We'll handle it right away, no questions asked.

Look, laws change, technology evolves, and we might need to update this policy from time to time. When we do:

• We'll update the "Last Updated" date at the top
• For minor tweaks, we'll just post the new version here
• For major changes that affect how we handle your data, we'll send you an email heads-up

It's worth checking back here occasionally if you're curious. We're not gonna pull any sneaky moves - if something big changes, you'll know about it.

Got questions about your privacy? Concerned about something? Don't sit on it - reach out and we'll sort it out.

We'll get back to you within 48 hours max, usually way faster. If you're not happy with how we handle your concern, you've also got the right to file a complaint with the Office of the Privacy Commissioner of Canada.

Office of the Privacy Commissioner of Canada:
Website: www.priv.gc.ca
Toll-free: 1-800-282-1376